Case Study: Intrum achieves faster digital onboarding with IDnow

Intrum cuts go-to-market time by 79% with IDnow

Intrum AG, a Swiss credit management services company, sought to expand its business beyond debt collection by building a secure, fully digital identity verification service for its financial institution clients. Their challenge was to automate onboarding while meeting strict Swiss FINMA regulatory requirements, needing a technology partner with both compliance expertise and technical flexibility. They partnered with vendor IDnow to implement its identity verification solutions.

IDnow provided a suite of automated and video identity verification products, which Intrum integrated into its Digital Trust Platform. This created a unified digital onboarding experience that combined KYC, fraud prevention, and credit checks. The results were transformative: Intrum became a market leader, slashing its customers' go-to-market time for new products by 79% and reducing end-user onboarding from weeks to just minutes. IDnow's solution enabled Intrum to scale to handling between 150,000 and 200,000 verifications per month.

Intrum AG