Case Study: City-Drop achieves secure, regulatory-compliant vehicle reservations with IDnow

IDnow supports City-Drop in securing its vehicle reservation process

City-Drop, a 100% digital one-way van rental platform operating across 16 European countries and handling more than 25,000 trips per year, needed a reliable way to verify drivers’ licenses and meet varying EU regulatory requirements while keeping its online booking experience fast and seamless. To secure customer safety and ensure insurance compliance during vehicle pick-up, City-Drop partnered with IDnow and its identity document verification solution (API plus hybrid manual checks).

IDnow’s solution was integrated into City-Drop’s booking flow to automatically identify documents, extract data and deliver real-time authenticity decisions in under 12 seconds, with additional manual review by IDnow experts where needed. The deployment—featuring coverage for over 195 countries, customized integration and a fast user workflow—helped City-Drop guarantee valid driver’s licenses, reinforce compliance and boost customer confidence while supporting its high-volume, 24/7 digital rental service.

City-Drop

Alexia Tyberg

General Manager