Case Study: Younited Credit achieves automated customer onboarding and 50% faster processing with IDnow

How IDnow helped Younited automate its customer onboarding

Younited Credit, a leading European instant credit provider, faced scaling challenges with its manual KYC onboarding: customers (average age ~50) struggled with online document capture, producing blurred, illegible or expired IDs that delayed approvals and threatened the company’s 24-hour turnaround promise. Concerned about rising identity fraud, Younited Credit engaged IDnow to automate and strengthen its document verification process.

IDnow implemented an automated identity verification solution (deployed within three months) that provides real-time feedback on document validity, reduces agent workload, and enables instant approval of valid submissions. The IDnow rollout delivered measurable impact—50% faster processing, 20% fewer bank document errors, and 30% fewer identity document errors—helping Younited Credit meet its 24-hour turnaround and expand its B2B activity.

Younited Credit

Arnaud Collin

Head of Product