Case Study: Citygo improves driver onboarding and boosts verifications with IDnow

Citygo improves driver onboarding, leading to 66% more monthly verifications

Citygo, a French urban carpooling app, wanted to improve driver onboarding while meeting the compliance requirements of the government-backed Carpooling Bonus. To fight fraud, protect user data, and make identity checks smoother, Citygo partnered with IDnow to strengthen its verification process with automated identity verification, biometric checks, and optional manual review.

IDnow implemented a turnkey solution combining automated document verification, liveness detection, and expert manual validation, integrated in about one month. The result was a 66.7% increase in monthly identity verifications, from 1,500 to 2,500, a 15.5% higher conversion rate for the Carpooling Bonus, and improved fraud prevention with a faster, more seamless user experience.

Citygo

Franck Cazenave

Chief Business Development Officer