Case Study: Citygo achieves 66% more monthly verifications with IDnow

Citygo boosts driver verifications by 66.7% with IDnow

Citygo, a leading urban carpooling app in France, faced the challenge of securing its driver onboarding process to combat fraud and ensure compliance with the French government's Carpooling Bonus. They needed a robust identity verification solution to authenticate driver documents and identities, adhering to KYC and GDPR standards. To address this, they partnered with the vendor IDnow for its identity verification service.

IDnow implemented a hybrid solution combining automated document and biometric verification with optional manual checks. This streamlined the user experience while enhancing security. The results were significant: Citygo saw a 66.7% increase in monthly verifications and a 15.5% higher conversion rate, allowing them to securely onboard more drivers and efficiently manage the Carpooling Bonus program.

Citygo