Case Study: City-Drop secures digital vehicle rentals with IDnow

City-Drop speeds digital van rentals with IDnow in 2 minutes

City-Drop, a digital van rental service operating across Europe, faced the challenge of verifying driver's licenses in a compliant and consistent manner across 16 different countries. They partnered with IDnow to implement its automated identity and document verification solution to meet strict insurance and regulatory demands while managing a high volume of bookings.

The solution from IDnow provided automated verification with decisions in under 12 seconds, enabling a frictionless 24/7 digital journey. This hybrid approach of AI and expert manual review ensured the authenticity and validity of licenses at scale, enhancing safety and reducing fraud. This rigorous process allowed City-Drop to confirm every driver has a valid license, ensuring customers are adequately covered by insurance.

City-Drop