Case Study: AIB reduces onboarding time by 66% with IDnow video verification

AIB cuts onboarding time by 66% with IDnow

Allied Irish Banks (AIB), a major financial institution, faced the challenge of a time-consuming, in-branch identity verification process for new customers. To modernize its onboarding, remain competitive, and meet regulatory requirements, AIB partnered with IDnow to implement a secure, remote account opening capability integrated into its mobile app.

IDnow implemented its VideoIdent solution, an expert-led video identity verification service, which was integrated into AIB's systems. This reduced the account opening time from 45 minutes to just 15 minutes, a 66% reduction. The solution also provided critical scalability, seamlessly handling a 142% volume increase during market shifts and a 411% surge in remote account openings during peak student season without adding customer wait times.

AIB