Case Study: MDLand improves identity proofing and patient access with ID.me

MDLand boosts physician verification to 97% pass rates with ID.me

MDLand, a digital health technology company, faced a challenge when its previous vendor for electronically prescribing controlled substances (EPCS) verification was sunset. They needed a new identity-proofing solution that adhered to NIST guidelines and could provide high pass rates and excellent customer support to prevent physicians from being locked out of their system.

MDLand implemented the ID.me identity verification solution, which included a self-service flow and video chat support. The result was a significantly improved experience with a 97% pass rate for physicians. The ID.me solution streamlined the process for both providers and staff, and its ease of use led MDLand to also adopt it for patient identity proofing in its iClinic Health app, enabling scalable growth and immediate time and cost savings.

MDLand