Case Study: Gravity Diagnostics cuts patient registration time with ID.me identity verification

Gravity Diagnostics cuts patient registration time in half with ID.me

Gravity Diagnostics, a laboratory testing company, faced a significant challenge during the COVID-19 Delta variant surge. Their paper-based patient registration process was inefficient, taking 10-15 minutes per person and leading to errors that delayed the delivery of test results. They needed a secure, compliant solution to streamline identity verification for patients at their numerous drive-thru testing sites.

The solution was implemented with ID.me for secure, omnichannel identity verification. By integrating ID.me's platform, Gravity Diagnostics cut patient registration time in half, from 10-15 minutes down to 5-7 minutes. The partnership with ID.me also drastically reduced errors, ensured HIPAA compliance, and provided a foundation for building a broader electronic medical record system. The ID.me team was praised for its responsiveness and support throughout the rapid integration process.

Gravity Diagnostics