Case Study: MDLand achieves 97% provider verification pass rates and frictionless patient onboarding with ID.me

Frictionless Identity Proofing Helps MDLand Improve Patient and Physician Experience While Adhering to Government Mandates

MDLand, a digital health technology company, needed a replacement for its physician identity verification solution after its prior vendor sunset the product. The change threatened physician access to electronically prescribing controlled substances (EPCS) under NIST-800-63-3 and increased support burdens, so MDLand sought a partner with strong customer support and high pass rates and chose ID.me’s identity proofing solution for EPCS.

ID.me implemented Identity Assurance Level 2 plus liveness into MDLand’s workflow, offered a nearly 300,000‑physician network and video‑chat support as a backup, and delivered a smooth onboarding experience. The result: a 97% provider pass rate, rapid resolution via ID.me video chat for the few who can’t self-verify, lower implementation costs, immediate time and cost savings, and expansion of ID.me identity proofing into MDLand’s iClinic Health patient app to remove front‑desk verification and scale access.

MDLand

Sara Liu

Project Manager