Case Study: VA.gov achieves NIST-compliant secure access and 90% fraud reduction with ID.me

Enabling Secure Access for Veterans at VA.gov

VA.gov partnered with ID.me to secure the Department of Veterans Affairs’ consolidated portal, where veterans manage healthcare, education, disability, and service records. The VA needed a NIST-compliant identity proofing and multi-factor authentication solution that could upgrade legacy logins (DS Logon and MyHealtheVet) to meet LOA3 / IAL2-AAL2 standards without disrupting millions of users.

ID.me delivered its federally certified credential service—providing LOA3/IAL2 identity verification, built-in MFA, one-time white-label trust elevation for existing credentials, supervised remote proofing, and FedRAMP Moderate authorization—integrated directly into VA.gov. As a result, access rates grew to 80%, fraud fell by 90%, and the VA realized over $2M in savings, demonstrating ID.me’s measurable impact on security and usability.

VA.gov

Dave Mazik

IT Product Owner