Case Study: Tyne and Wear Fire and Rescue Service achieves paperless, standardised testing and complete asset traceability with Idhammar Systems' Miquest

Tyne And Wear Fire and Rescue Service - Customer Case Study

Tyne and Wear Fire and Rescue Service faced inconsistent, paper‑based testing and defect recording across 17 stations, making audits slow, error‑prone and limiting asset traceability. The service needed a standardised, auditable system to manage vehicles, equipment and PPE and to improve compliance and maintenance responsiveness.

They implemented Miquest handheld scanners and a secure centralised CMMS to scan barcodes/QR/RFID, log pass/fail tests and create instant defect notifications to Technical Services. The roll‑out replaced all paper records, enabled bespoke reporting and LEAN practices, and delivered measurable results: more than 134,000 tests logged (over 109,000 weekly), 2,200+ defects (31 Near Miss/RIDDOR), roughly 4,000 weekly tests, and visibility for 7,500+ operational assets and 18,000+ PPE items.

Tyne And Wear Fire and Rescue Service

Helen Medhurst

Technical Service Center