Case Study: Environment Agency achieves 24x7, zero-downtime maintenance for the Thames Barrier with Idhammar Systems

Environment Agency - Customer Case Study

The Environment Agency turned to Idhammar Systems to modernise maintenance for the Thames Barrier, a 520m movable gate system that protects London from tidal flooding. With flood threats rising and barrier closures increasing, the Barrier requires 24x7, mission‑critical maintenance and zero downtime, so the Agency needed a robust, future‑proof CMMS to handle complex scheduling and operational demands.

After an open tender in 2004 the Agency chose Idhammar MMS for its proven track record and ability to integrate with existing IT, provide flexible configuration and reporting, and support users from technicians to managers. Idhammar also supplied maintenance consultancy and delivered a pragmatic, PRINCE2‑tested rollout that went live smoothly; the system now underpins Barrier maintenance operations and, in the Agency’s words, is “an integral part of the successful operation” of the flood defences.

Environment Agency

Mike Bullen