Case Study: Big Bear Confectionery achieves real-time maintenance clarity and 7-second work order creation with Idhammar Systems

Big Bear Confectionery - Customer Case Study

Big Bear is a leading UK confectionery manufacturer (brands include Fox’s Glacier Mints, Paynes Poppets and more) whose Engineering and Maintenance team was hampered by outdated legacy IT and manual spreadsheets. This made maintenance inefficient, unreliable and ill-suited to modern manufacturing needs, prompting a search for a contemporary CMMS.

Big Bear implemented Idhammar MMS with mobile Job Monitor, real-time REPORTS and alerting, plus onsite support and a seamless rollout. Engineers can create and complete work orders from tablets (work orders raised in about 7 seconds vs. a 30‑second target), receive automated condition alerts, and run scheduled reports on performance and PPMs—giving clear, actionable data that improved visibility, decision‑making and operational uptime while paving the way for future Industry 4.0 integration.

Big Bear Confectionery