Case Study: TicketsCAD achieves proactive MySQL monitoring with Idera

TicketsCAD Eliminates Bad User Experience

TicketsCAD, a free open-source computer-aided dispatch (CAD) provider for community emergency services, struggled to manually monitor downtime and MySQL performance across more than 25 globally distributed servers. Because many users ran their own TicketsCAD databases, issues were often reported before the team knew about them. TicketsCAD turned to Idera’s MySQL monitoring tool, Monyog, to better manage and track its MySQL environment.

Idera’s Monyog was implemented as an agentless solution that integrated easily with TicketsCAD’s server layout, reducing setup time and avoiding installs on each server. The result was proactive monitoring, faster configuration, and improved performance visibility, helping the TicketsCAD team resolve issues sooner and improve the application’s overall value.

TicketsCAD

Kevin Bednar

Server Manager