Case Study: TeleComputing achieves unified IT visibility and restored customer trust with Idera Uptime Infrastructure Monitor

TeleComputing Manages Its IT Environment with Uptime Infrastructure Monitor’s Unified IT Dashboard

TeleComputing, an IT service provider managing operations for SMEs across the Nordic region, was struggling with a complicated and ineffective server monitoring system as its business grew. The team needed a simpler, more reliable way to monitor physical servers, VMs, network devices, and applications, and they chose Idera’s Uptime Infrastructure Monitor to deliver that unified visibility.

Idera implemented Uptime Infrastructure Monitor to provide proactive monitoring, customizable dashboards, and integrated capacity reporting across TeleComputing’s environment. The solution helped TeleComputing manage more than 8,000 elements and 35,000 monitors, run monthly reports for customers, and track SLAs and performance—ultimately reestablishing customer trust and improving the company’s ability to diagnose and correct issues.

TeleComputing

Thomas Wollan

NOC Manager