Case Study: SCT Schiele achieves faster, error-free e-commerce operations with Idera Monyog

SCT Schiele Runs Mission-critical Applications Smoothly and Without Errors - See more at: https://www.idera.com/resourcecentral/casestudies/sct-schiele-quick-issue-detection-and-excellent-customer-support?type=casestudy#sthash.WZp9di7s.dpuf

SCT Schiele GmbH, a German B2B e-commerce specialist, was struggling with intermittent database errors after moving part of its e-commerce solution to a MariaDB Galera cluster. The company needed help identifying why some update/select statements for order, quote, and delivery-note views were failing and causing missing stock availability information. Idera’s MySQL monitoring product, Monyog, was used to investigate the issue.

Idera’s Monyog continuously monitored the MariaDB Galera Cluster and pinpointed deadlocks on the table storing document positions as the root cause. With support from the Monyog team, SCT Schiele quickly resolved the problem, reducing the 3% to 5% failure rate and helping its high-traffic e-commerce application run smoothly without errors, improving customer satisfaction.

SCT Schiele

Stefan Schiele

Chief Executive Officer