Case Study: PAR Punchh improves database performance and reduces resolution time with Idera SQL Diagnostic Manager for MySQL

Punchh - Customer Case Study

PAR Punchh, a marketing and advertising company, faced challenges identifying problematic SQL queries and improving database performance visibility, which slowed their ability to resolve issues. They needed a solution to monitor their cloud databases efficiently with a minimal learning curve. This led them to evaluate Idera's SQL Diagnostic Manager for MySQL.

By implementing Idera's SQL Diagnostic Manager for MySQL, the company gained tools to find and resolve locks and monitor their cloud environment. As a result, they reduced mean time to resolution by 60-80% and cut monitoring costs by over 80%, while significantly improving database administrator efficiency and the end-user experience.

PAR Punchh

Sudhir Shekhsaria

Database Administrator