Case Study: 1-800-Flowers achieves proactive high-availability site performance with Idera

Idera and NetIQ Products Help Keep Blooming

1-800-Flowers needed to keep its customer-facing e-commerce site highly available and responsive, especially during major holiday spikes when order volume can jump dramatically. The company relied on Idera’s SQL diagnostic manager (SQLdm) along with NetIQ tools to help IT proactively monitor performance, avoid downtime, and support its distributed web and database environment.

Idera’s SQLdm helped 1-800-Flowers quickly identify SQL Server issues, tune indexes, and monitor database performance in real time, while also giving the team historical data to forecast future capacity needs. The result was faster problem resolution, better holiday planning, and improved site performance; 1-800-Flowers said the tools helped them anticipate issues before customers noticed and project next year’s resource requirements after peak periods.

1-800-Flowers

Enzo Micali

Senior Vice President of IT and Chief Technology Officer