Case Study: iTrack achieves faster SQL Server performance and rapid issue resolution with Idera SQL Doctor

How Idera SQL Doctor helped with the it efforts of a healthcare related software company in south africa

iTrack, a South African healthcare software company, needed a more responsive and dependable SQL Server environment for a product serving a large client base. Developer Carl Edwards used IDERA SQL Doctor while investigating blocking and random slowdowns on the production server, after the team struggled to quickly pinpoint the cause of the issue.

Using IDERA SQL Doctor, iTrack identified the root cause in about 10 minutes: a small query that was being executed multiple times and eventually locked a table, blocking other systems. After applying the fix and several other performance recommendations from IDERA, the server was restored by 2PM and overall performance improved significantly, delivering an almost immediate return on investment.

iTrack

Carl Edwards

Switching Software Specialist