Case Study: FIS Global achieves faster database performance troubleshooting with Idera DB Optimizer

FIS Global Quickly identifies and resolves database performance issues with DB Optimizer

FIS Global, a major technology provider to the financial services industry, needed a better way to diagnose database performance issues across dozens of Oracle databases supporting mission-critical applications. The team had trouble using native Oracle tools to quickly trace root causes, especially when poor SQL or evictions caused latency, report delays, and application timeouts. Idera’s DB Optimizer was brought in to give them deeper visibility and faster troubleshooting.

Idera implemented DB Optimizer to profile transactions, visually tune SQL, and pinpoint bottlenecks with tools like VST diagrams, Index Analysis, and a shared IDE. The results were immediate: FIS Global could identify and fix problems much faster, validate code changes with visual evidence, and improve collaboration with developers. In one case, Idera’s DB Optimizer helped resolve a reporting issue in about an hour, cutting report runtime from timeouts to under a minute and improving end-user satisfaction.

FIS Global

Karen Morton

Performance Specialist