Case Study: an educational institution improves application performance with Idera Precise

Educational Institution - Customer Case Study

An educational institution in the USA was facing inconsistent application performance, severe and unpredictable incidents, and a lack of proactive monitoring for its PeopleSoft environment. These challenges made it difficult to support organizational growth and led to poor end-user experiences. This prompted them to evaluate solutions from Idera's Precise.

By implementing Idera's Precise, the institution gained end-to-end transaction tracking and proactive alerting. The solution delivered significant results, including a reduction in the time to find a root cause and the mean time to resolution by more than 80%. Additionally, end-user complaints and unexpected incidents were reduced by 60-80%. Idera's Precise was credited with improving application performance and the efficiency of IT specialists.