Case Study: Beijing Giftedstuffs Information Company improves application visibility and incident resolution with Idera Precise

Beijing Giftedstuffs Information Company - Customer Case Study

Beijing Giftedstuffs Information Company, a computer hardware firm, faced challenges with application performance management, including slow root cause identification and internal finger-pointing among IT groups. To address these issues, the company turned to Idera's Precise software for comprehensive monitoring and diagnostics.

By implementing Idera's Precise, the company gained an end-to-end view of its SAP, Java, and Oracle Database environments. This solution delivered significant results, including reducing the cost to monitor applications and the number of unexpected incidents by 60-80%. Idera also helped decrease end-user complaints by 40-59% and improved overall operational efficiency and employee productivity.