Case Study: Decisely achieves faster, more scalable carrier enrollments with Ideon

Seamless scalability through better carrier connections

Decisely, a benefits administration platform, faced an industry-wide challenge in communicating enrollment data to numerous health insurance carriers, each with their own unique data formats and manual processes. This created major inefficiencies and limited the company's ability to scale its operations effectively. To solve this, Decisely turned to vendor Ideon for a solution involving its API-powered enrollment service.

Ideon provided a single, consistent API connection to replace Decisely's numerous carrier-specific methods. This solution automated previously manual tasks and drastically reduced the time required to enroll groups, from 6-8 weeks down to a week or even a couple of hours. The measurable impact for Decisely was significant operational efficiency, seamless scalability to handle growth and year-end volume, and an enhanced client experience with accurate, timely data synchronization.

Decisely

Gerald Nichols

Vice-President of Product Management