Case Study: Prudential improves EOI auditing and claims accuracy with Ideon

Prudential improves EOI audits and cuts data issues with Ideon

Prudential, a major insurance carrier, faced challenges with Evidence of Insurability (EOI) data, which could lead to negative claims experiences and operational inefficiencies. They needed a solution to audit EOI data, ensure decisions were correctly updated in downstream systems, and prevent bad data from entering their own. To solve this, Prudential partnered with vendor Ideon to implement its EOI Audit solution.

Ideon built a solution from the ground up that applies Prudential's EOI rules to enrollment data. This audit process identifies issues before claims time and ensures EOI decisions are correctly updated in the technology platform. The solution, coupled with Ideon's robust data validations, prevents bad data from entering Prudential's system, which reduces operational costs and mitigates risk.

Prudential