Case Study: Mega Retail achieves faster, more accurate grocery order fulfillment with Ideo Digital

Mega Retail Ltd. cuts order assembly time from 1 hour to 40 minutes with Ideo digital

Mega Retail Ltd., one of Israel's largest supermarket chains, faced a significant challenge in optimizing its inefficient and error-prone manual process for assembling online grocery orders. The company engaged Ideo Digital to improve this digital order fulfillment system, which was causing financial loss and customer dissatisfaction, especially during peak times.

Ideo Digital developed a dedicated order assembly application for the pickers, followed by a back office web interface for supervisors. This solution drastically reduced the average order assembly time from one hour to 40 minutes and significantly cut down on errors. The vendor's application also shortened the learning curve for new employees and provided a stable, reliable system that was fully integrated with the existing IBM WebSphere Commerce platform.

Mega Retail Ltd.