Case Study: Owensboro Public Schools achieves zero-day onboarding and reduced IT burden with Identity Automation's RapidIdentity

Owensboro Public Schools - Customer Case Study

Owensboro Public Schools, serving roughly 5,000 students and 400 staff in Kentucky, faced a fragile, fully manual IAM environment—months-long account provisioning, frequent classroom disruptions for password resets, and an unsustainable homegrown script solution that only two staff maintained. Seeking a scalable, state-compliant platform, Owensboro selected Identity Automation and its RapidIdentity suite (Lifecycle and Authentication) to replace the ad-hoc processes.

Identity Automation implemented RapidIdentity Lifecycle for automated identity management and self-service password resets, plus RapidIdentity Authentication for broader SSO coverage (with plans for RapidIdentity Rostering). The rollout delivered zero-day access for new hires, cut onboarding from months to about two hours for most services, reduced help-desk calls and classroom interruptions, ensured compliance with Kentucky’s AD requirements, and shifted maintenance off the district’s IT team while providing strong vendor support.

Owensboro Public Schools

Nathan Seaton

Instructional Technology Specialist