Case Study: Galen Medical Group achieves instant, secure clinician logins and reduced helpdesk calls with Identity Automation’s HealthCast QwickAccess

Galen Medical Group - Customer Case Study

Galen Medical Group, a 15-location multi-specialty practice in Chattanooga, faced lost productivity and revenue because clinicians repeatedly had to enter login credentials to access unique Windows 7 desktop sessions. To eliminate this friction, Galen selected Identity Automation and its HealthCast QwickAccess proximity badge solution.

Identity Automation deployed QwickAccess across Galen’s sites so staff can tap an RFID badge to instantly log in, log out, or “tap over” an active session. The rollout increased user satisfaction, reduced login issues and helpdesk calls, strengthened security and HIPAA compliance, and let clinicians work more efficiently across all locations.

Galen Medical Group

Derek Spraker

Director of IT