Case Study: Escondido Union School District achieves automated identity management and fewer support tickets with Identity Automation's RapidIdentity

Escondido Union School District eliminates 40-50 help tickets with Identity Automation

The Escondido Union School District faced significant challenges with its manual process for managing digital identities for students and staff. This inefficient system, reliant on intricate scripting, was prone to errors and became unsustainable after a county HR system change. Seeking to automate user provisioning and improve compliance, the district partnered with Identity Automation to implement its RapidIdentity Cloud Lifecycle Management solution.

Identity Automation's solution provided the flexibility Escondido needed, including the ability to accept data from multiple sources and customize the backend. The implementation resulted in nearly fully automated user provisioning, which drastically reduced IT workload. A key measurable impact was the elimination of IT support tickets; after receiving 40-50 tickets at the start of previous school years, the district received zero in the first three weeks of the new term. The district also achieved better security and comprehensive support from Identity Automation.

Escondido Union School District