Case Study: People’s Credit Union achieves a paperless future with Identifi

People’s Credit Union - Customer Case Study

The People's Credit Union, a community credit union in Rhode Island, sought to become a paperless operation to increase efficiency and security. They partnered with Identifi to implement its eSign, eReceipt, and Trak solutions to handle electronic signatures, receipts, and document monitoring.

Identifi's solution automated document processes, from capturing e-signatures on teller line tablets to managing workflows for quality control. This resulted in faster transaction processing, a significant reduction in paper clutter, and near-instant access to documents for research. The credit union achieved greater operational efficiency, enhanced member service, and strengthened security controls without needing to hire additional staff.

People’s Credit Union

Bethany Cottrell

Core Systems Manager