Case Study: The Everset achieves 83% reduction in fraudulent accounts with iDenfy

How iDenfy’s identity verification service enabled The Everset to establish an automated onboarding process and maintain secure personal data records, effectively minimizing fraud rates

The Everset, a New York–based sustainable furniture rental and staging company, faced rising customer volumes and mounting losses from fraud and non-payment/non-return (NPNR). The business had no prior ID verification process, making it difficult to confirm that the person placing orders matched billing records—leading to a 13% NPNR rate and several-thousand-dollar losses per affected account. To address this, The Everset engaged iDenfy for identity verification (IDV).

iDenfy implemented an automated, fully digital onboarding and ID verification solution with broad document coverage and easy integration, taking on identity data security so The Everset didn’t need to store sensitive records. As a result, iDenfy helped reduce fraudulent accounts by 83%, cut NPNR for new orders from 13% to 2%, and improved recurring revenue and furniture return rates.

The Everset

Ben Stewart

Head of Customer Experience