Case Study: Cherry Servers achieves 33% reduction in fraud with iDenfy biometric ID verification

How Cherry Servers evolved from traditional security measures for payment merchants and implemented a more advanced, AI-powered KYC system

Cherry Servers, a global Infrastructure-as-a-Service provider, was expanding its fully online cloud platform but began facing rising fraudulent payment attempts and chargebacks from multiple countries. Relying on 3D Secure wasn’t possible in all target markets, so Cherry Servers engaged iDenfy to provide biometric ID verification and liveness checks to strengthen customer onboarding and payments authentication.

iDenfy implemented automated biometric ID verification (covering 2,500+ document types across 190+ countries) with liveness checks and real-time expert review, enabling straightforward integration on mobile and desktop while ensuring cross-country compliance. As a result of iDenfy’s solution, Cherry Servers cut fraud by 33%, reduced chargebacks, improved conversions, and resolved verification gaps where 3D Secure wasn’t available.

Cherry Servers

Dovilė Minkevičienė

Customer Success Manager