Case Study: uLab achieves faster billing and cloud-scale orthodontic SaaS with Ideas2IT Technologies

uLab cuts billing cycles from 45 days to under 10 with Ideas2IT Technologies

The healthcare company uLab faced significant growth constraints due to its uDesign platform being a locally-installed desktop application. This architecture prevented web access, scalable case management, and automated billing, which operated on a 45-day manual cycle. Ideas2IT Technologies was engaged to rebuild and modernize the platform.

Ideas2IT rebuilt uDesign as a cloud-native, microservices-based SaaS platform on AWS. The solution automated billing, integrated key systems like Salesforce and NetSuite, and introduced a new web UI. This collapsed the billing cycle from 45 days to under 10 and improved application performance by 50%. The modernized platform has since supported over 400,000 orthodontic cases.

ULab