Case Study: The Mission Continues streamlines volunteer event management with Idealist Consulting and Salesforce Communities

The Mission Continues launches Salesforce Communities with Idealist Consulting in under an hour of training

The Mission Continues, a nonprofit that empowers veterans to serve in their communities, faced a challenge in managing its service events. It used a disconnected system of tools like Google Sheets, personal emails, and a free version of MailChimp, which resulted in inconsistent processes and an inability to accurately track events or forecast future impact. The organization engaged Idealist Consulting to implement a centralized event management solution using Salesforce Communities.

Idealist Consulting built a custom Salesforce Communities solution that streamlined event creation, volunteer sign-ups, and communication. The implementation allowed a new platoon leader to input an event in just eight minutes after less than one hour of training. The results included a unified system for real-time event tracking, improved volunteer engagement, and the ability to accurately report on community impact for potential partners and donors.

The Mission Continues