Case Study: The Mission Continues achieves streamlined volunteer event management with Idealist Consulting

The Mission Continues - Customer Case Study

The Mission Continues, a human services organization helping veterans transition back to life at home, needed a better way to manage volunteer events across its Service Platoons. Before working with Idealist Consulting, platoon leaders relied on disconnected tools like Google Sheets, personal email, and separate calendars, making it hard to coordinate signups, report on activity, or track event counts accurately.

Idealist Consulting implemented a custom event management solution in Salesforce Communities, giving The Mission Continues a centralized system for event creation, volunteer lookup, communications, reporting, and mobile check-in. The results included faster onboarding, easier collaboration, real-time event visibility, and measurable efficiency gains: one platoon member was able to enter a new event in just eight minutes after less than an hour of training.

The Mission Continues

Brian Wilson

National Service Platoon Manager