Case Study: National Council on Aging consolidates 16 databases with Idealist Consulting

National Council on Aging consolidates 16 databases and cuts costs by over 10% with Idealist consulting

The National Council on Aging, a human services nonprofit providing a national voice for older Americans, faced the challenge of operating with sixteen separate and inefficient databases. They partnered with Idealist Consulting to consolidate these systems into a single, comprehensive CRM platform built on Salesforce.

Idealist Consulting implemented a customized Salesforce solution that integrated a social networking platform and standardized business processes across six departments. This consolidation of data and workflows resulted in a significant reduction of operational costs by over 10%, while also greatly increasing staff efficiency and communication.

National Council on Aging