Case Study: mParticle streamlines Salesforce support with Idealist Consulting

mParticle cuts Salesforce admin time by more than 50% with Idealist consulting

mParticle, a customer data platform, faced challenges managing its Salesforce instance due to a lack of dedicated full-time administrative support. This led to a backlog of cases and consumed significant time for its Head of PMO, who handled strategic design alongside varying external admins. The company partnered with Idealist Consulting for Salesforce admin support to obtain consistent, skilled help.

Idealist Consulting provided a skilled Salesforce admin available daily during hours that aligned with mParticle's bi-coastal and international operations. This solution reduced the time spent on Salesforce by the Head of PMO by over 50%, while increasing productivity and clearing a backlog of cases at a rate of two to three per day. The tailored support from Idealist Consulting allowed internal leadership to focus on higher-value deliverables.

mParticle