Case Study: Spotless achieves streamlined contractor compliance and audit readiness with Ideagen Lucidity

Spotless - Customer Case Study

Spotless, a leading provider of integrated facilities services across Australia and New Zealand that feeds 186,000 people a day (over 68 million meals a year), needed a better way to manage contractor compliance for its Hospitality and Catering Group "Fresh and Chilled." Facing the challenge of tracking compliance documents for over 400 vendors and meeting food‑safety and audit requirements, Spotless moved away from fragmented spreadsheets and engaged Ideagen Lucidity, using its Contractor Module (renamed Vendor Management by Spotless).

Ideagen Lucidity imported all suppliers and key compliance requirements, centralized document attachments, and enabled easy reporting to confirm overall vendor compliance. The Lucidity solution replaced spreadsheets, simplified contractor management, supported food‑safety law and audit processes, and now tracks compliance for 400+ vendors with clear, reportable evidence of their status.

Spotless