Case Study: Downer achieves better risk management and Zero Harm support with Ideagen Lucidity

How Downer Used Lucidity to Support Their Internal Value of Zero Harm

Downer, a company grounded in the value of Zero Harm, faced the challenge of managing risk across multiple teams operating in diverse, high‑risk environments. Risk and safety data were captured inconsistently—via paper forms and several off‑the‑shelf digital tools—and stored in different locations, limiting visibility and the ability to draw proactive, company‑wide insights. To address this, Downer engaged Ideagen Lucidity and adopted the Lucidity platform and mobile app.

Ideagen Lucidity implemented a centralised solution that standardised and consolidated all data capture into one real‑time platform, deploying uniform risk forms into the field through the Lucidity app. This resulted in significantly increased use of risk forms, capture of larger volumes of the exact data needed, simplified workflows, and improved visibility for granular and company‑wide analysis—helping Downer better support its Zero Harm strategy.

Downer

Yakov Terterian

Group Manager of Reporting & Analytics