Case Study: Downer improves HSEQ data visibility and Zero Harm decision-making with Ideagen Lucidity

Downer - Customer Case Study

Downer, a company with Zero Harm at the core of its safety culture, needed a better way to manage HSEQ data across its Australian and international operations. Their existing mix of paper-based processes and disconnected digital tools made it difficult to analyze Critical Risk inspections, audits, and observations quickly enough to identify trends and prevent incidents. They turned to Ideagen Lucidity for help, using Lucidity modules including InForm.

Ideagen Lucidity implemented a customized set of modules to centralize and standardize Downer’s in-field Zero Harm data collection in real time. The solution gave Downer granular, accessible data, improved visibility and consistency across sites and teams, and reduced time spent organizing information so the business could focus on insights and better decisions. While no specific numeric impact was shared, Downer reported that Lucidity significantly simplified workflows and strengthened support for its Zero Harm strategy.

Downer

Yakov Terterian

Group Manager of Reporting & Analytics