Case Study: Town of Canmore boosts SharePoint adoption with Ideagen Mail Manager

Town of Canmore cuts SharePoint training time by 50% with Ideagen EHS

The Town of Canmore, a municipality in Alberta, Canada, faced a challenge in achieving user adoption of Microsoft SharePoint due to its unfamiliarity to staff. To overcome this obstacle and meet legal compliance needs, they turned to vendor Ideagen and its product, Ideagen Mail Manager. The town needed an intuitive solution that would integrate seamlessly with Outlook to encourage users to embrace the new platform without a heavy IT burden.

By implementing Ideagen Mail Manager, the Town of Canmore provided a simple add-in that allowed users to save emails directly to SharePoint from within Outlook. The solution from Ideagen resulted in minimal training requirements and eradicated the primary issue users had with saving emails. The IT team estimates that Ideagen Mail Manager saved 50% of the time that would have been spent on training, allowing them to focus on more valuable tasks while achieving full user adoption without pushback.

Town of Canmore