Case Study: Valet Living achieves real-time safety visibility and faster incident and claims processing with Ideagen EHS

ProcessMAP Helps Valet Living to Connect the Dots and Brings Forth Actionable Decision Grade Intelligence

Valet Living, a national doorstep-collection and amenities provider servicing over a million apartment homes in 40 states, needed to improve workplace safety across a largely field-based workforce (about 4,700 of 6,000 employees). Manual processes, scattered data in silos, limited visibility into workers’ compensation claims, and no effective way to measure program impact made timely reporting, investigation, and performance measurement difficult.

Valet selected ProcessMAP for its intuitive mobile apps, strong analytics, and integrations, then completed an agile rollout in under three months. Field teams now report incidents from smartphones, enabling near-real-time investigations, faster claims processing, and organization-wide ACT (accurate, complete, timely) data visibility. Early results include high user adoption, improved safety behavior tracking, incentive-linked manager metrics, and goals to foster a zero-incident culture and reduce TCIR by 20%.

Valet Living

Dave Rath

National Director of Associate Safety