Case Study: David Lloyd Leisure achieves a 50% drop in support calls with IDE Group Service Desk

David Lloyd Leisure achieves 50% drop in support calls with IDE Group Service Desk

David Lloyd Leisure, which operates 80 health clubs in the UK and 10 sites across Europe, needed a new service desk after a merger changed its support requirements. Its existing provider could not handle the scale, 24/7 coverage, or local-language support the group needed, so it ran a tender for an organisation-wide service desk.

IDE Group won the contract and provided service desk support for David Lloyd Leisure’s 90 sites, along with change control administration, hardware and printer support, and technical project consultancy. The migration was described as seamless, and support calls fell by 40% to 50% from an average of 1,000 per month, while the business also gained local-language support and lower internal resource requirements.

David Lloyd Leisure

James Ridge

Group IT Services Manager