Case Study: Dstny streamlines internal service management with Idalko

Dstny launches internal service management portal in 3 months with Idalko

Dstny, a European provider of unified communications, faced challenges with its internal Global Infrastructure Solutions department. The department's three siloed teams used disparate tools and legacy systems, leading to a lack of visibility, unmeasurable SLAs, and an unscalable Jira setup. To bring structure and clarity, Dstny partnered with the vendor Idalko.

Idalko implemented a structured Jira Service Management solution, creating a central service portal and designing clear workflows with queue-based routing and SLA tracking. This provided immediate visibility and measurability. As a result, Dstny launched a full service management portal in just three months, achieved greater efficiency and transparency, and empowered its teams to maintain workflows autonomously without external consultants.

Dstny