Case Study: Akuo unifies service requests and IT assets with Idalko and Atlassian

Akuo unifies service requests and IT assets with Idalko for a 360° view

Akuo Energy, a global renewable energy company, faced challenges with fragmented internal processes where employee requests were handled via email and IT assets were scattered across multiple sources. They partnered with Idalko to create a unified help center for service requests and a single source of truth for IT asset management using Atlassian tools, aiming to improve clarity and structure as the organization grew.

Idalko co-created a scalable solution with Akuo, implementing structured workflows and a future-proof setup that included ticketing and a configuration management database (CMDB). The results provided employees with a single entry point for requests, gave IT a 360° view of assets for automation and decision-making, and enabled support agents to focus on higher-value work. Idalko's partnership ensured projects were delivered on time and laid a foundation for further innovation across departments.

Akuo