Case Study: BJ's Restaurants speeds up tableside payments with ID TECH's VP3300 and MTech Samsung tablet solution

BJ's Restaurants cuts POS wait times overnight with ID TECH VP3300

BJ's Restaurants, a national pub-style chain, faced operational challenges with their existing mobile tablets, which had poor battery life, connectivity issues, and a lack of durability. These problems caused backups at stationary POS terminals and hindered servers from providing efficient customer service. They worked with vendor ID TECH to find a solution using the VP3300 payment reader.

The solution implemented by ID TECH, in partnership with MTech and Samsung, was the deployment of rugged Samsung Galaxy Tab Active tablets integrated with the ID TECH VP3300. This drastically reduced device failures and virtually eliminated POS station wait times overnight. The result was a significantly elevated guest experience with shorter wait times, quicker table turns, and higher earnings for servers, all for under $30 per device per month.

BJ's Restaurants