Case Study: Sherry FitzGerald enhances customer onboarding with ID-Pal

Sherry FitzGerald speeds onboarding in less than one day with ID-Pal

Sherry FitzGerald Group, a leading property advisory firm in Ireland, faced significant challenges with its manual customer onboarding process. The inconvenient system was causing a high customer drop-off rate, consuming excessive employee time, and raising compliance concerns. They sought a robust identity verification solution from vendor ID-Pal that could handle their diverse onboarding scenarios, including in-branch, off-site, and remote customer verification.

ID-Pal implemented its identity verification platform, which uses liveness checks, biometric facial comparison, and document verification. This solution provided a seamless and secure process for customers to submit their information from anywhere, drastically reducing the drop-off rate. For the business, ID-Pal saved valuable time through increased back-office efficiencies and provided a rigorous compliance process with a thorough audit trail, giving the firm confidence it was protected from fraud.

Sherry FitzGerald Group