Case Study: Hargreaves Lansdown automates compliance processes with ID-Pal

Hargreaves Lansdown automates end-to-end compliance and protects 1.8m clients with ID-Pal

Hargreaves Lansdown, a major UK investment platform, faced the challenge of manually verifying the identities of clients for its workplace pensions service. This inefficient process was time-consuming and exposed the company to potential financial crime risks. To automate their end-to-end compliance checks, they partnered with ID-Pal (via its NorthRow acquisition and its WorkStation product).

By implementing ID-Pal's solution, Hargreaves Lansdown automated its KYC and AML processes, significantly reducing verification times. The software provided accurate data, automated monitoring for changes in company structures, and generated alerts for potential risks. This allowed staff to focus on high-risk cases. ID-Pal's solution delivered measurable results, including increased productivity, reduced costs, and a lower risk of non-compliance for the customer.

Hargreaves Lansdown