Case Study: Gurranabraher Credit Union achieves 90%+ identity compliance with ID-Pal

Gurranabraher Credit Union targets 90%+ identity compliance with ID-Pal

Gurranabraher Credit Union, one of Ireland's largest credit unions, needed to significantly increase its identity compliance rate to over 90% to meet Central Bank regulations. A primary challenge was the high volume of outdated member identity documents on file and a frustrating, time-consuming process for updating them. The credit union turned to ID-Pal for a solution.

ID-Pal implemented its identity verification solution to streamline the process of updating member details. The results were highly successful, with the credit union reporting very positive member feedback and high engagement from all age groups, including international members. Gurranabraher Credit Union was so pleased with the outcome that it is now looking to integrate ID-Pal into other processes, such as online membership and loans processing.

Gurranabraher Credit Union