Case Study: First Tech Credit Union streamlines digital onboarding and reduces manual verification with ID-Pal

First Tech Credit Union cuts member onboarding to under 60 seconds with ID-Pal

First Tech Credit Union, a credit union dedicated to Ireland's ICT sector, faced significant challenges with its manual, in-person member onboarding and document update processes. These issues, which led to member drop-offs and compliance difficulties, were exacerbated by the arrival of Covid-19. The credit union needed a robust and integratable identity verification solution, which they found with ID-Pal.

Implementing ID-Pal's solution provided a friction-free, digital onboarding experience that could be completed in minutes. The results for First Tech Credit Union included the elimination of manual document reviews, a decrease in onboarding drop-offs, and robust compliance with a thorough audit trail. ID-Pal's technology enabled the credit union to verify identities in seconds and onboard new members remotely, turning the speed of the process into a unique selling point.

First Tech Credit Union